Frequently Asked Questions
Everything you need to know about your Satorisan experience.
How do I know which size will fit me best?
We provide a detailed size guide on each product page. Since our footwear is designed for a comfortable, conscious fit, we recommend measuring your foot in centimeters and comparing it to our chart. If you are between sizes, we generally suggest sizing up.
What is your shipping policy and delivery timeline?
We ship globally. Standard orders are typically processed within 24-48 hours. Shipping times vary by location, usually ranging from 2-5 business days for domestic orders and 7-14 business days for international destinations.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If you would like to exchange for a different size or color, please visit our returns portal to generate a prepaid shipping label.
Are Satorisan products sustainably made?
Sustainability is at our core. We use high-quality natural materials, recycled components, and environmentally conscious tanning processes. Our goal is to create durable footwear that respects the planet and lasts for years.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay. In select regions, we also offer 'Buy Now, Pay Later' options through Klarna.
How should I care for my Satorisan shoes?
To maintain the quality of the leather and fabrics, we recommend cleaning them with a damp cloth and mild soap. Avoid machine washing unless specifically stated on the product care label, and always let them air dry away from direct heat sources.